Articles

As contact centers increasingly rely on voice biometrics for customer authentication, they face a paradox of progress: while this...

Post-long weekend absenteeism in contact centers is a widespread issue that presents considerable operational challenges. Absenteeism...

Artificial Intelligence (AI) has undeniably transformed many sectors of business, and the realm of customer service is no exception. The...

Artificial intelligence (AI) has made significant strides in improving the efficiency and effectiveness of contact centers. From...