What we do
Consultants BGH is a Montreal-based consulting firm specializing in contact center management and business intelligence. Our goal is to assist contact centers of all sizes in achieving maximum operational efficiency. Our expertise enables us to address various challenges in contact center management, including call handling, workload management, employee training, and absenteeism. We also offer advanced business intelligence solutions to monitor key performance indicators, ensuring optimal customer satisfaction.
Our expertise
Forecasting processes (budgets & rolling forecasts), schedule management, real-time management & choice and implementation of WFM tools, increase in competence of WFM teams.
Call routing strategies, choice and implementation of telephony tools (Genesys, Avaya, CX One, Cisco etc.).
Data warehouses, ETLs, implementation and management of visualization tools (Power BI & Tableau), Creating environments that support data-driven decision-making.
Chatbots and virtual agents, Speech recognition and natural language processing (NLP), Sentiment analysis, Intelligent call routing, AI-based personalization.
Contact us
8344 avenue des Trembles, Laval, Quebec, Canada, H7A 0E8
438-929-2804